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HOUSEKEEPING4U LLC TERMS & CONDITIONS
Terms & Conditions on Service
· Our 100% Guarantee - Our cleanings are guaranteed! If you are not satisfied for any reason, call, or email our office within 24 hours for a re-clean of the area that not met the standards. We may ask for few pictures to better help us understand what we missed.
· Payment – Full payment is due after the service is completed. The default payment is using the initial booking credit card. We accept Cash, Credit Card and corporate checks (no personal checks). Commercial contract customers can set up a ACH payment.
· Licensed & Insured – Relax, we got you covered. We carry $2mm of liability insurance and licensed in each state we do business.
· Estimate/Quote Ranges, Recurring Pricing, and other Costs – Estimate/Quote ranges are based on public information and the information the customer provides to Housekeeping4U LLC. Even then, the ranges we provide are sight unseen. If conditions are different, we will let you know in person or contact you as soon as we finish our walk-through the property when we first arrive. Weekly and Bi-Weekly recurring pricing will stay the same price every visit unless another service is requested.
· Safety and Damages – Our staff will wear masks and gloves for all cleaning. We will use new cleaning mophead and towels per each home we clean. Damages, if we break something, customer must report it within 24 hours and we will offer you a suitable replacement.
· Customer Home/Business Preparation – Please have running water and power in the property. Please secure any pets. During the summer and winter months, for safety of our staff we ask the home/business to be at a comfortable temperature for us to do the cleaning. We ask that you put away as much clutter as possible before we arrive so that we can clean as much of the areas as possible (unless organization services have been purchased).
· Moving Furniture – Housekeeping4U LLC can not lift any heavy furniture. We will do our best to clean around and under the furniture.
· Access and Timing – We ask that we have full access to the property on agreed time and date when we arrive. If we must wait on someone to unlock the door we will have to charge extra as this prevents us from keeping our schedule with the next customer. We will charge on a per 30-minute basis of $75.
· Recurring Cancellation/Skipping/Moving Service – We know life happens and things change. We will try to work with you as best as we can. However, we do ask that you keep us and our staff in mind to as this is our lively hood that feeds our families. If you CANCEL an appointment the same day there will a $100 fee. We do ask for a 48-hour notice for normal no fee cancelation so that we have time fill in our schedule. If you plan on taking time off or vacation, we do ask for one week notice. We ask that you email us any request or cancellation.
Housekeeping4U LLC Terms & Conditions Website
Housekeeping4U LLC operates the site (www.housekeeping4u.com) to provide services including Residential and Commercial Janitorial Services.
Housekeeping4U LLC is committed to protecting users' privacy and addressing potential privacy concerns. The following information has been posted to help you, the consumer, understand what private information we collect and how your information is used.
Types of private information collected
To best serve your needs, we collect the following types of information when you visit (www.housekeeping4u.com).
Personal and Business Information
We collect the following personal information from our users.
· Name/Business Name
· Mailing address
· Phone number
· Email address
You can always choose to provide less information. However, omitting some of this personal information may limit Housekeeping4U LLC from contacting you in a timely manor and might not be able to provide the correct assessment of your needs for our services.
Automatically collected information
We automatically collect data on how our users visit (www.housekeeping4u.com) for cookies only.
Our website currently uses cookies to enhance its functionality. You may disable cookies in your web browser, but this may limit your ability to access(www.housekeeping4u.com). You can also decline cookies on our website.
Social media information
If you've linked your Housekeeping4U LLC account with a social media account, we also collect information social media networks give us. Depending on the social media network, this can include your username, name, email address, friends list, and more. In addition, we collect demographic data when users interact with Housekeeping4U LLC social media accounts.
Policy on collecting sensitive personal information
Housekeeping4U LLC does NOT gather any of your sensitive personal information, such as your social security number, driver's license number, race, ethnicity, religion, health metrics, political associations, or details on your criminal background. You can, of course, decline to disclosure your personal information to us. However, the failure to provide us with pertinent information may limit your ability to fully benefit from Housekeeping4U LLC and all of its offerings. Remember, we only ask for personal information that can help us fully provide our services to our customers.
How the information collected is used
We only use your personal information to help you utilize everything Housekeeping4U LLC has to offer. This includes:
· Creating and maintaining an account with us
· Fulfilling customer service requests and appointments
· Communicating our sales and promotions
· Contacting you regarding updates to our company policies
Length of time personal information is stored
We may store your personal information for an extended period of time, depending on how we need to use the information. For example, we'll keep your email address and name on file as long as you have an account with us. In addition, we may need to keep your billing information on file for an extended period of time to maintain our internal transaction records.
Who the information is shared with
We may share your information with third parties, but only those affiliates that Housekeeping4U LLC has fully vetted and created a partnership with.
The only reason we will ever share your information with affiliates is for the following purposes: Some third parties may include Quickbooks, Scheduling systems, CRM system and our own inhouse marketing platforms.
· Processing Billing
· Fulfilling and Scheduling Appointments
· Measuring marketing and advertising performance
· Providing excellent customer service
· Issuing email and text message communication
Information Security
We do our best to keep your private information secure and safe. Most of your personal information is encrypted and is therefore protected from being accessed by outside users. However, data leaks and malicious attacks do happen. Please understand that while we do our best to protect your data, providing your personal information is at your own risk.
Ability to decline to provide personal information
You can, of course, decline to disclosure your personal information to us. However, the failure to provide us with pertinent information may limit your ability to fully benefit from Housekeeping4U LLC and all of its offerings. Remember, we only ask for personal information that can help us fully provide our services to our customers.
Additional questions
If you have questions regarding this privacy policy, feel free to contact us at housekeeping4ugeorgia@gmail.com. A Housekeeping4U LLC representative will respond to your privacy policy questions as soon as possible.